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Returnpolicy

According the Romanian legislation (Government Ordinance no. 130/2000 on the legal regime of distance contracts, approved by Law 51/2003), the buyer has the right, within ten days of receipt of the produced product/products to return it/them without a specific reason. In this case, please contact us by phone + 40747 078 161 or via email at office@ecarpathian.com. The amount will be refund within ten days of the recall. If the product/products is/are damaged or some parts are missing, we have the right to refuse the return. Return and transport costs are supported by the customer. There is also the option of replacing the product with another one with a value less or greater than its. In these cases, the customer will pay the difference (if the value is greater) or will receive a partial refund to the value of the product replacement. For further details, please contact us by email office@ecarpathian.com.
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